Privacy Policy
Your privacy matters to us. This comprehensive policy explains how vorenquastil collects, uses, and protects your personal information in accordance with South African privacy laws.
Last Updated: March 15, 2025
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and applies to all users of vorenquastil's financial services platform.
Information We Collect
vorenquastil collects various types of information to provide you with comprehensive financial education and investment guidance. We're transparent about what we collect and why it's necessary for our services.
Personal Information
- Full name, email address, and phone number for account creation
- Physical address including postal code for service delivery
- Date of birth and identity verification documents as required by South African financial regulations
- Employment information and income details for risk assessment purposes
- Banking details when required for educational program payments
Technical Information
Our platform automatically collects technical data to improve your experience and ensure security. This includes your IP address, browser type, device information, and interaction patterns with our educational content. We also track which learning modules you access most frequently to personalize your educational journey.
Financial Learning Data
We collect information about your learning progress, quiz results, and areas of interest within our financial education programs. This helps us tailor content recommendations and track your development in understanding investment principles and financial planning concepts.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our platform. We don't use your data for unrelated marketing or sell it to third parties.
Primary Uses: Account management, educational content delivery, progress tracking, and compliance with South African financial services regulations. We also use aggregated data to improve our course materials and develop new educational resources.
- Providing access to financial education courses and investment learning materials
- Personalizing content recommendations based on your learning preferences
- Sending important updates about your account and new educational opportunities
- Complying with Know Your Customer (KYC) requirements under South African law
- Analyzing platform usage to improve user experience and educational effectiveness
- Providing customer support and responding to your inquiries
Data Storage and Security
We take data protection seriously and implement multiple layers of security to safeguard your information. Our systems are designed with privacy by design principles and regular security audits.
Security Measures
All personal data is encrypted both in transit and at rest using industry-standard AES-256 encryption. We maintain secure servers within South Africa to ensure compliance with local data residency requirements. Access to personal information is restricted to authorized personnel only, and all access is logged and monitored.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Educational progress data is kept for seven years after account closure to support any future verification needs. Financial transaction records are maintained according to South African Reserve Bank requirements.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account Information | 7 years after closure | POPIA compliance |
| Learning Progress | 5 years after completion | Educational verification |
| Communication Records | 3 years | Customer service |
| Technical Logs | 12 months | Security monitoring |
Your Rights Under POPIA
As a South African resident, you have specific rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.
Right to Access
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for the first request per year.
Right to Correction
Ask us to correct any inaccurate or incomplete information. We'll update your records promptly and notify any third parties who received the incorrect data.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements. Some data must be kept for compliance with financial regulations.
Right to Object
Object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
Right to Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Restrict Processing
Request that we limit how we use your information while disputes are resolved or verification is completed.
Data Sharing and Third Parties
We limit data sharing to essential service providers and legal requirements. Your information is never sold or used for purposes unrelated to your financial education.
Authorized Sharing
- Payment processors for course fees and educational materials (encrypted transmission only)
- Educational content partners for specialized courses (limited to progress tracking)
- Cloud storage providers operating within South Africa for data backup
- Regulatory authorities when required by law (SARB, FSCA as applicable)
- Legal representatives in case of disputes or compliance investigations
International Transfers: If we need to transfer data outside South Africa, we ensure adequate protection through approved transfer mechanisms and require recipients to maintain equivalent security standards.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. You have control over cookie preferences through your browser settings.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Performance cookies to analyze page load times and user interactions
- Preference cookies to remember your settings and course progress
- Analytics cookies to understand how users navigate our educational content
We don't use advertising cookies or share cookie data with advertising networks. All tracking is focused on improving your educational experience and platform performance.
Children's Privacy
Our services are designed for adults and we don't knowingly collect information from individuals under 18 years old. If you're under 18, please have a parent or guardian contact us to discuss appropriate educational resources.
If we discover that we've collected information from someone under 18 without proper parental consent, we'll delete that information immediately and restrict account access until appropriate authorization is obtained.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. You'll be notified of material changes via email and through prominent notices on our platform.
Previous versions of this policy are archived and available upon request. We encourage you to review this policy periodically to stay informed about how we protect your information.
Notification Process: Major changes will be communicated 30 days before implementation. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Privacy Contact Information
Data Protection Officer: Available for all privacy-related inquiries
Email: info@vorenquastil.com
Phone: +27817801591
Postal Address:
vorenquastil Privacy Department
Sefatsa St, Sharpeville
Vereeniging, 1933
South Africa
We respond to all privacy inquiries within 5 business days and provide resolution within 30 days as required by POPIA.